At Queensland Family Law Practice, we are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you lodge an enquiry on our website and how you can manage your communications preferences.

1. Information We Collect

When you lodge an enquiry through our website or communicate with us, we may collect the following personal information:

  • Your name
  • Email address
  • Phone number
  • Any other information you choose to provide when submitting an enquiry

We collect this information to assist with your enquiry, provide you with legal services, and send you relevant marketing communications if you provide your consent.

2. How We Use Your Personal Information

We use the personal information we collect from you for the following purposes:

  • To respond to your enquiries and provide legal advice or services
  • To contact you via phone, SMS, or email regarding your enquiry or appointment
  • To send you updates, newsletters, and promotional offers that may be relevant to your interests, if you have given your consent

3. Marketing Communications Consent

By lodging an enquiry with Queensland Family Law Practice, you may choose to receive marketing communications from us, such as newsletters, updates, and special offers. These communications may be sent via email, SMS, or phone.

We will only send you marketing communications if you have provided express consent through an enquiry form, subscription form, or other communication channels.

You can opt-out of receiving these communications at any time by:

  • Clicking the ‘unsubscribe’ link in our emails
  • Replying ‘STOP’ to any SMS message
  • Contacting us directly to request removal from our marketing lists

4. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. However, we may disclose your personal information to trusted third-party service providers who help us to:

  • Deliver marketing communications (such as email and SMS service providers)
  • Manage our databases and website

These third parties are required to comply with Australian privacy laws and are only permitted to use your information for the purposes we specify.

5. How We Store and Protect Your Information

We take the security of your personal information seriously and have implemented appropriate measures to safeguard it from unauthorised access, misuse, or disclosure. Your information is stored securely, and we regularly review our security protocols to ensure compliance with industry standards.

6. Accessing and Updating Your Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. If you wish to access, update, or delete your personal information, please contact us using the details provided below.

7. Opting Out of Communications

If you no longer wish to receive marketing communications from us, you can opt out at any time by:

  • Clicking the ‘unsubscribe’ link in any email communication you receive from us
  • Replying ‘STOP’ to any SMS message you receive from us
  • Contacting us directly to request removal from our marketing list

Please note that even if you opt-out of marketing communications, we may still need to contact you for transactional or service-related reasons (e.g., to confirm an appointment or provide information about ongoing legal matters).

8. Third-party Links

Our website may contain links to external websites. Please note that Queensland Family Law Practice is not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, would like to update your personal information, or wish to withdraw your consent for marketing communications, please contact us at:

Queensland Family Law Practice
Phone: (07) 3172 3777
Email: enquiries@qflp.com.au
Address: 70 Prospect Terrace, Kelvin Grove QLD 4059